Stepping out of the comic world for a second, this is one of the things about real-life corporate douchebaggery that grinds my gears the most. It’s exactly why customers think they can get away with being entitled, snotty, demanding, abusive babies. If corporations would universally sack up and tell customers that they can’t have what they want just because they yell and scream, it probably wouldn’t take too long to see a significant change in their behavior. As it is, the poor employees have to take the worst of the worst because “maximizing shareholder value” means giving a hateful bully the moon. I have spoken.
In theory? The loss on returns is offset by the customer remaining a loyal customer and shopping at that store often and regularly. Losing a customer who spends $200/month is worse than losing $50 on a return.
You’re right. If only Amber could’ve calmly said “If you don’t leave, I will call the police” and had the authority to do so. I would deeply resent having to give in to such azzholes as this when I was only trying to follow the rules of the store.
Agree 100%. My business is biotech contract manufacturing, and our corporate “leadership” always sides with customer whims, putting the manufacturing and quality control groups in fearful binds. All of that could be avoided by sticking to an overarching policy, but they never do.
Okay, the fact that one of the adjectives for your business that you used was “biotech” makes me imagine “Resident Evil” happening IRL because of some middle management suck-up grabbing their ankles just to get a client who I doubt could even spell the word.
Yeah. Why does corporate create policies that they go directly against just because some entitled jerk called them to rant angrily? If they upheld those policies in the face of “teh cust0mer is alwayz r1ght!!!!!1!” rants, the amount of Karening that goes on would fall dramatically, and those people will instead learn to be polite if doing so gets them something. What corporate does is reward rude behavior, and that’s how children (such as these customers) learn what they can get away with.
The worst part of this is that the customers never, ever understand that Corporate (or in some cases, the Manager) is bending to the rules for them as a special exception. They just think “la la, I got my way, that means I’m right” and never learn a thing, and go on to expect the same each time.
Why even have these policies if you’re never going to enforce them? At that point just change them so no one has to deal with these complaints! It’s the same destination, just a much faster route.
Stepping out of the comic world for a second, this is one of the things about real-life corporate douchebaggery that grinds my gears the most. It’s exactly why customers think they can get away with being entitled, snotty, demanding, abusive babies. If corporations would universally sack up and tell customers that they can’t have what they want just because they yell and scream, it probably wouldn’t take too long to see a significant change in their behavior. As it is, the poor employees have to take the worst of the worst because “maximizing shareholder value” means giving a hateful bully the moon. I have spoken.
Never understood how giving money away is maximizing shareholder value…
In theory? The loss on returns is offset by the customer remaining a loyal customer and shopping at that store often and regularly. Losing a customer who spends $200/month is worse than losing $50 on a return.
You’re right. If only Amber could’ve calmly said “If you don’t leave, I will call the police” and had the authority to do so. I would deeply resent having to give in to such azzholes as this when I was only trying to follow the rules of the store.
Agree 100%. My business is biotech contract manufacturing, and our corporate “leadership” always sides with customer whims, putting the manufacturing and quality control groups in fearful binds. All of that could be avoided by sticking to an overarching policy, but they never do.
Okay, the fact that one of the adjectives for your business that you used was “biotech” makes me imagine “Resident Evil” happening IRL because of some middle management suck-up grabbing their ankles just to get a client who I doubt could even spell the word.
Umbrella Corp. winded up being scarily prescient for how stupid and self-destructive corporations can be
Yeah. Why does corporate create policies that they go directly against just because some entitled jerk called them to rant angrily? If they upheld those policies in the face of “teh cust0mer is alwayz r1ght!!!!!1!” rants, the amount of Karening that goes on would fall dramatically, and those people will instead learn to be polite if doing so gets them something. What corporate does is reward rude behavior, and that’s how children (such as these customers) learn what they can get away with.
no, no that guy still looks like a jerk, especially with that final line as he’s leaving.
fuck him, and fuck everyone else who acts like him
The worst part of this is that the customers never, ever understand that Corporate (or in some cases, the Manager) is bending to the rules for them as a special exception. They just think “la la, I got my way, that means I’m right” and never learn a thing, and go on to expect the same each time.
AND they also assume that the poor employee, who was just trying to do their job, is stupid or doesn’t know their own policies.
Why even have these policies if you’re never going to enforce them? At that point just change them so no one has to deal with these complaints! It’s the same destination, just a much faster route.