By the time I had left retail (about 7 years), I had *finally* convinced my supervisors that I would likely be able to fix most computer/equipment issues on my own, but if I had already tried everything they had me do in the past and none of them worked, then I would call tech support. You could always hear the relief in the rep’s voice when I would describe everything that had already been attempted before they started walking me through new steps.
Wow, only 20 mins? Now that’s fast trch support. Normally takes half your shift heh.
By the time I had left retail (about 7 years), I had *finally* convinced my supervisors that I would likely be able to fix most computer/equipment issues on my own, but if I had already tried everything they had me do in the past and none of them worked, then I would call tech support. You could always hear the relief in the rep’s voice when I would describe everything that had already been attempted before they started walking me through new steps.