For decades, LL Bean was run according to the founder’s mottos: “Sell good merchandise at a reasonable profit, treat your customers like human beings, and they will always come back for more.” He backed that up with a strong guarantee. “Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from L.L.Bean that is not completely satisfactory”. Finally a couple of years ago they had to modify this to a 1-year guarantee with receipt, or reasonable consideration if an item was truly defective, because people were buying stuff, using it for 20 years, and then returning it for a brand-new item. In essence, people ruined a good thing by being dicks.
I think my stepbrothers did this to my dad and their mom after two years of treating a car they’d bought for them like a go-cart, as well as tearing off any “excess” parts that they sold to a scrap metal place to feed their drug habit 🙁
Yeah, I actually kind of agree with the customer in this instance. When I can buy a pair of sneakers at Walmart for like $18 and wear them all the time for close to (if not more than) a year with no trouble, an $80 pair of shoes should last at least as long, even when worn every day. He was still unnecessarily rude about how he presented the issue, even if he does have a valid point.
Do you remember Cross pens and mechanical pencils? AFAIK, they still have the free replacement for broken or defective items, no matter how long ago the things were ordered.
For decades, LL Bean was run according to the founder’s mottos: “Sell good merchandise at a reasonable profit, treat your customers like human beings, and they will always come back for more.” He backed that up with a strong guarantee. “Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from L.L.Bean that is not completely satisfactory”. Finally a couple of years ago they had to modify this to a 1-year guarantee with receipt, or reasonable consideration if an item was truly defective, because people were buying stuff, using it for 20 years, and then returning it for a brand-new item. In essence, people ruined a good thing by being dicks.
Bean modified that guarantee decades ago. Bean ruined a good thing for people by being dicks.
I think my stepbrothers did this to my dad and their mom after two years of treating a car they’d bought for them like a go-cart, as well as tearing off any “excess” parts that they sold to a scrap metal place to feed their drug habit 🙁
at 80 bucks, almost 109.50 in inflation adjusted dollars, shoes should last longer than less then 9 months
Yeah, I actually kind of agree with the customer in this instance. When I can buy a pair of sneakers at Walmart for like $18 and wear them all the time for close to (if not more than) a year with no trouble, an $80 pair of shoes should last at least as long, even when worn every day. He was still unnecessarily rude about how he presented the issue, even if he does have a valid point.
Do you remember Cross pens and mechanical pencils? AFAIK, they still have the free replacement for broken or defective items, no matter how long ago the things were ordered.