S.S’s do not care about the obvious. They are much like corporate. They have a script, and you have to follow it to the letter even if it was impossible. You are to have intimate knowledge of anything they ask about, from sales, to product knowledge. It’s how we use to identify them as most will ask you something no other customer will ever ask, like say coverage zone of a phone or RPM on a chainsaw.
I’m so glad many places I’ve worked of late have gotten rid of them as it’s a waste of employees time as they will hold you up for a while, and never buy anything.
Again S.S.’s don’t get to choose. A few years ago one particular grocery chain required me to ask a scripted stupid question in the produce, floral, and meat departments and they only changed the questions about once a month so workers could recognize us because of the questions we had to ask. I don’t remember many of them but I remember the meat questions often had to do with how you should prepare a particular kind of meat and produce was what kind of fruit would go well with some cut of meat, and floral’s question was often about what should be planted at a particular time of year. Most of us are really not out to get you we’re just trying to earn a little extra cash.
You can’t see that she’s being swamped with customers right now? You can’t see that? Are you blind? She can’t hand guide everyone at once!
She can see. She doesn’t care.
Retail veteran here.
S.S’s do not care about the obvious. They are much like corporate. They have a script, and you have to follow it to the letter even if it was impossible. You are to have intimate knowledge of anything they ask about, from sales, to product knowledge. It’s how we use to identify them as most will ask you something no other customer will ever ask, like say coverage zone of a phone or RPM on a chainsaw.
I’m so glad many places I’ve worked of late have gotten rid of them as it’s a waste of employees time as they will hold you up for a while, and never buy anything.
Again S.S.’s don’t get to choose. A few years ago one particular grocery chain required me to ask a scripted stupid question in the produce, floral, and meat departments and they only changed the questions about once a month so workers could recognize us because of the questions we had to ask. I don’t remember many of them but I remember the meat questions often had to do with how you should prepare a particular kind of meat and produce was what kind of fruit would go well with some cut of meat, and floral’s question was often about what should be planted at a particular time of year. Most of us are really not out to get you we’re just trying to earn a little extra cash.