In my pre-retail days I once took a video game back to the Kmart to exchange it… the cartridge I had bought wouldnt work. The lady at the return counter was prepared for a fight because she probably thought I wanted to get my money back. She calmed right down when I told her all I wanted to do was to exchange it for a good copy. She was never rude to anything… Just prepared for an argument.
I had a similar situation kind of. My manager was standing by my register when someone came to return something. The manager said yes to a refund but the customer STILL argued her case. She just couldn’t take YES for an answer.
Back in ancient times before cell phones, we had these things called “pay phones” scattered around the city. You would put in some change and dial a number, and you could talk for a little while. A local cal would cost 10¢, or a dime.
“We regret your expectation will not be fulfilled. Here’s a dime, call someone who cares.”
Dime? Phone call? I don’t get the connection. 😉
Pay Phones were 10 cents a long time ago. They went up to 25 cents in 1984
In my pre-retail days I once took a video game back to the Kmart to exchange it… the cartridge I had bought wouldnt work. The lady at the return counter was prepared for a fight because she probably thought I wanted to get my money back. She calmed right down when I told her all I wanted to do was to exchange it for a good copy. She was never rude to anything… Just prepared for an argument.
I had a similar situation kind of. My manager was standing by my register when someone came to return something. The manager said yes to a refund but the customer STILL argued her case. She just couldn’t take YES for an answer.
Dime? Phone call? I don’t get the connection. 😉
Back in ancient times before cell phones, we had these things called “pay phones” scattered around the city. You would put in some change and dial a number, and you could talk for a little while. A local cal would cost 10¢, or a dime.