This exact scenario happened to me, and it cost me my job. How is it that Secret Shoppers never, ever include the fact that the employee is helping other customers in their reports? How do you not comprehend that an employee who is currently helping multiple demanding customers isn’t going to drop everything and help Almighty You?!
This exact scenario happened to me, and it cost me my job. How is it that Secret Shoppers never, ever include the fact that the employee is helping other customers in their reports? How do you not comprehend that an employee who is currently helping multiple demanding customers isn’t going to drop everything and help Almighty You?!
Probably because the Secret Shoppers aren’t supposed to think about mitigating circumstances, only about finding “violations”.
Yep. Otherwise how can they prove they’ve done their job? That’s all that matters to them.
I got written up because the secret shopper bought cigarettes, we had to check ID if they looked younger than 27 she was 26.