Marla, you should have just spoken nonsensible babble into the phone in a serious voice He didn’t listen to you the first two times you explained things, why should he now?
It could be another store you’re DM over. Or maybe the customer meant to call Delman’s corporate instead of Grumbels. Probably the former. But your problem as usual Stuart is that you never LISTEN! You force Marla to say she’ll fire a nonexistent employee and you think the problem is solved. But at least it will save the real employee named Rebecca at whichever store she works at from being ragged on since she probably meant no such thing as to call the customer fat.
“I’m going to pretend this conversation never happened, Stuart. Goodbye.” *click*
So, you’re saying that an idiotic customer called the wrong corporate and filed a complaint? Not even surprised. Marla could just hang up on him.
Or a customer called corporate to complain about a made-up incident in hopes of getting free stuff.
Or the Karen mistook a customer for an employee and Rebecca told her off.
Marla, you should have just spoken nonsensible babble into the phone in a serious voice He didn’t listen to you the first two times you explained things, why should he now?
It could be another store you’re DM over. Or maybe the customer meant to call Delman’s corporate instead of Grumbels. Probably the former. But your problem as usual Stuart is that you never LISTEN! You force Marla to say she’ll fire a nonexistent employee and you think the problem is solved. But at least it will save the real employee named Rebecca at whichever store she works at from being ragged on since she probably meant no such thing as to call the customer fat.