After several decades in customer service, I’ve FINALLY found the perfect retort: ‘Well, since it doesn’t seem to scan, I get to create the price. I’m thinking [roughly five dollars over current pricing].’ (Sometimes, if the customer is especially obnoxious, I’ll double the actual retail, just for the reaction.)
Then, I just try hand typing the bar code, or find a working one of similar price point.
After several decades in customer service, I’ve FINALLY found the perfect retort: ‘Well, since it doesn’t seem to scan, I get to create the price. I’m thinking [roughly five dollars over current pricing].’ (Sometimes, if the customer is especially obnoxious, I’ll double the actual retail, just for the reaction.)
Then, I just try hand typing the bar code, or find a working one of similar price point.
I don’t think I’ve ever considered saying “it must be free”, I usually say something like “it’s being stubborn is it? I can wait for it to stop”