The problem is they count online returns against the store they’re returned to. They ought to be counted in their own category. If it wasn’t bought at that store it shouldn’t be counted against them.
I remember once returning a Walmart item to a different Walmart from the one I bought it at before I learned about this. I felt bad about it then.
a store I worked at had a counter for online shipments, it was where you went to pick up ordered items and it was where you went to return online items. We were told to direct customers there if they wanted to return things that they had bought online, likely for that exact reason of they had a separate inventory than our store. Probably still sucks if jerkass customers like these keep returning the majority of their purchases, but I do wonder if repeated purchases like that ended up getting them on “lists” of a sort
Sure, it’s unfair to the store employees. But while employees are forced to deal with corporate stupidity, it’s unrealistic to expect the customers to deal with it, as well.
This is, in fact, a great idea, at least in the customer’s point of view.
No. Say that out loud, Marla. Put these kinds of people in their place!
In what universe is that less time consuming?
In the customer’s universe. They don’t give a hoot about the inconvenience, lost money and wasted time that affects the employees.
The problem is they count online returns against the store they’re returned to. They ought to be counted in their own category. If it wasn’t bought at that store it shouldn’t be counted against them.
I remember once returning a Walmart item to a different Walmart from the one I bought it at before I learned about this. I felt bad about it then.
a store I worked at had a counter for online shipments, it was where you went to pick up ordered items and it was where you went to return online items. We were told to direct customers there if they wanted to return things that they had bought online, likely for that exact reason of they had a separate inventory than our store. Probably still sucks if jerkass customers like these keep returning the majority of their purchases, but I do wonder if repeated purchases like that ended up getting them on “lists” of a sort
Second panel, “everything” is missing the second “e”
To be fair, this really isn’t the customer fault.
It’s yet another corporate problem.
Sure, it’s unfair to the store employees. But while employees are forced to deal with corporate stupidity, it’s unrealistic to expect the customers to deal with it, as well.
This is, in fact, a great idea, at least in the customer’s point of view.