Cooper may not like dealing with customers but there’s something to be said for the art of small talk to deal with customer complaints. As an employee you don’t have the answers they’re looking for but you can redirect their train of thought away from putting you between them and the company.
Stuart has a strong enough will to resist Jedi Mind Tricks, even though he’s an idiot.
For the Jedi Mind Trick to work, the subject has to actually have a mind.
He’s a Toydarian! check the head shape! Mind tricks don’t work on them.
Cooper may not like dealing with customers but there’s something to be said for the art of small talk to deal with customer complaints. As an employee you don’t have the answers they’re looking for but you can redirect their train of thought away from putting you between them and the company.