Well, yes, you are. The coupons were just to get punters to come to the store. He is already in the store. Instead of sending him away to resentfully buy something he does not need, just pretend he has the coupon. But… floor staff aren’t authorised to put that through the till, so the store rules say to send the customer away – despite him being present and wanting to give you money. Yes, that is stupid.
Well, yes, you are. The coupons were just to get punters to come to the store. He is already in the store. Instead of sending him away to resentfully buy something he does not need, just pretend he has the coupon. But… floor staff aren’t authorised to put that through the till, so the store rules say to send the customer away – despite him being present and wanting to give you money. Yes, that is stupid.